Privacy Policy

1. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

• Name, email address, phone number, and mailing address
• Date of birth and government-issued ID (for age verification)
• Payment information (processed securely through third-party providers)
• Account login credentials

Medical Information (Protected Health Information - PHI)

• Medical history and current health conditions
• Current medications and allergies
• Prescription information and treatment history
• Consultation responses and physician communications

Technical Information

• IP address, browser type, and device information
• Cookies and similar tracking technologies
• Website usage data and analytics

2. How We Use Your Information

We use your information for the following purposes:

• Medical Services: To facilitate telemedicine consultations, issue prescriptions, and provide treatment
• Order Fulfillment: To process payments, ship medications, and provide customer support
• Communication: To send order confirmations, shipping updates, and important account information
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Service Improvement: To analyze usage patterns and improve our platform (using anonymized data)
• Security: To protect against fraud, unauthorized access, and other security threats

3. How We Share Your Information

We do not sell your personal information. We only share your information in the following circumstances:

With Your Consent

We will share your information when you explicitly authorize us to do so.

Healthcare Providers

Licensed physicians and pharmacists who review your consultation and fulfill your prescription.

Service Providers

Trusted third-party vendors who help us operate our business:

• Payment processors (credit card companies, payment gateways)
• Shipping carriers and fulfillment partners
• Cloud storage and hosting providers
• Customer service platforms

All service providers sign agreements to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose information when required by law, such as:

• In response to subpoenas, court orders, or legal processes
• To comply with regulatory requirements (FDA, DEA, state medical boards)
• To protect the rights, property, or safety of Erect Direct Now, our users, or the public

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data transmitted to and from our platform uses 256-bit SSL/TLS encryption
• Secure Storage: Data is stored on HIPAA-compliant, encrypted servers with restricted access
• Access Controls: Only authorized personnel can access your medical information
• Regular Audits: We conduct security audits and vulnerability assessments
• Employee Training: All staff undergo privacy and security training

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to protect your data.

5. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal and medical information
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your account and data (subject to legal retention requirements)
• Restriction: Request limitations on how we use or share your information
• Portability: Receive your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, contact us at [email protected] or call 1-800-555-0123.

6. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your login credentials and preferences
• Analyze website traffic and user behavior
• Provide personalized content and advertising
• Improve website performance and functionality

You can manage cookie preferences through your browser settings, though some features may not work properly if cookies are disabled.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

8. Children's Privacy

Our services are only available to individuals 18 years of age or older. We do not knowingly collect information from minors. If we become aware that we have collected data from someone under 18, we will delete it immediately.

9. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Medical records: Retained for 7 years as required by law
• Account information: Retained while your account is active
• Transaction records: Retained for tax and accounting purposes (typically 7 years)

After these periods, we securely delete or anonymize your data.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting a notice on our website
• Sending an email to your registered address
• Updating the "Last Updated" date at the top of this policy

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: